At BrandGeek, we stand behind the quality of our products and your satisfaction is our top priority. If something isn’t quite right, we’re here to make it right.
Returns Made Simple
We accept returns within 30 days of delivery. To be eligible for a return, your item must be:
- Unused and in the same condition you received it
- In its original packaging
- Accompanied by the receipt or proof of purchase
Note: Certain items are non-returnable, such as custom-made products, digital downloads, or items marked as final sale.
Refunds That Respect Your Time
Once your return is received and inspected, we’ll notify you via email. Approved refunds are processed within 5–7 business days and will be automatically applied to your original method of payment.
If the item was a gift, we can issue store credit instead — because everyone deserves geek-approved gear.
Exchanges
Need a different size, color, or model? No problem! Just initiate an exchange request within the return window, and we’ll ship out the replacement as soon as your return is on the way.
Non-Refundable Situations
We do not offer refunds or exchanges for:
- Products damaged due to misuse, neglect, or accidents
- Downloadable digital goods once accessed
- Gift cards or promotional vouchers
- Items returned after the 30-day window
Return Shipping
Customers are responsible for return shipping costs unless the item arrived damaged or we made an error. We recommend using a trackable shipping service for peace of mind.
How to Start a Return
Email us at [email protected] with your order number and reason for return. Our customer support squad will guide you through the next steps.
Our Promise
At BrandGeek, we believe in friction-free service. If your experience doesn’t match the hype, we’ll go the extra mile to fix it — geek’s honor.